Shipping Policy

At Dristore, we are committed to delivering your order on time and securely. To ensure a smooth delivery experience, please provide accurate and complete shipping details at checkout.

Dristore is not responsible for lost, delayed, or misdelivered packages caused by incorrect address information provided by the customer.

If you have any questions before placing your order, please contact us at [email protected] or call +1 214-321-2214 during business hours.

A. Shipping Timeframes & Costs

United States

  • Handling Time: 5–7 business days (Mon–Fri)

  • Transit Time: 7–10 business days (Mon–Fri)

  • Cut-off Time: 5:00 PM EST (GMT-05:00)

  • Shipping Fee: $7.95

Canada, United Kingdom, Australia

  • Handling Time: 5–7 business days (Mon–Fri)

  • Transit Time: 10–15 business days (Mon–Fri)

  • Shipping Fee: $9.95

📌 Note: Total delivery time = Handling time + Transit time.

A tracking number will be emailed to you once your order is shipped.

B. Shipping Carriers

We partner with reliable logistics providers, including YunExpress, Yanwen, and China Post.

  • U.S. Orders: Final delivery is handled by USPS

  • Canada, UK, Australia: Final delivery is handled by Canada Post, Royal Mail, or Australia Post

Tracking numbers will reflect updates from both international and local carriers.

C. Address Changes & Cancellations

  • You may request an address change within 24 hours of placing the order by emailing [email protected].

  • Once an order is shipped, address changes are no longer possible.

  • Orders cannot be changed or canceled after confirmation. If you no longer want the item, you may initiate a return (if eligible) after delivery.

D. Delayed or Missing Orders

If your order hasn’t arrived:

  1. Review the tracking link sent to your email

  2. Contact the relevant carrier for delivery details

  3. Still unresolved? Contact [email protected] for assistance

Tracking inactive for 5+ business days?
Let us know and we’ll follow up with the carrier.

E. Shipping Delays

While we aim to meet all delivery estimates, delays can occur due to:

  • Severe weather

  • Peak-season volumes (e.g., holidays)

  • Customs or carrier issues

If your order is significantly delayed, reach out to us for assistance.

F. Damaged or Lost Packages

Damaged During Transit

  • Reject delivery if visibly damaged

  • Otherwise, contact [email protected] within 48 hours with photos of the package and items

Tracking Says “Delivered,” But You Didn’t Receive It?

  • Wait 24 hours

  • Ask neighbors or household members

  • Contact the carrier

  • If still not found, contact us and we will help file a claim

G. Customs Duties & Taxes

Orders to Canada, the UK, and Australia may incur import duties, taxes, or fees.

  • These are determined by your local customs office

  • Dristore is not responsible for these charges

  • If a customer refuses delivery due to customs, shipping fees are non-refundable

We recommend checking your local customs policy before ordering.

H. Remote Area Shipping

For rural or remote addresses, delivery may take an extra 3–5 business days.
If you are unsure whether your area qualifies, contact your local postal service for clarification.

I. Contact Us

For any shipping-related questions or concerns, please contact:

  • Email: [email protected]

  • Phone: +1 214-321-2214

  • Business Address: 411 W Platts Dr, Lyman, WY 82937, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Local Time)