Refund & Returns Policy

At Dristore, customer satisfaction is our top priority. Because all of our products are made-to-order, we do not accept general returns. However, if your item is damaged, defective, or incorrect, we are happy to offer a full refund or a free replacement—no return required.

Please review the full policy below:

A. Returns Policy

1. No General Returns

All products at Dristore are custom-made specifically for each customer. As such:

  • We do not accept returns or exchanges for incorrect size, color, or design selections made by the customer.

  • We encourage customers to carefully read product descriptions and size charts before ordering.

2. Why Returns Are Not Accepted

Our made-to-order process helps minimize waste and overproduction, promoting more sustainable manufacturing. We produce only what you order, and thus cannot restock or resell returned items.

If there is any issue with the quality or accuracy of your order, we will correct it.

B. Order Corrections & Cancellations

1. Corrections

To modify an order (e.g., size, design, or address), please contact us at [email protected] within:

  • 24 hours for weekday orders

  • 48 hours for weekend orders

After this window, orders are moved into production and can no longer be changed.

2. Cancellations

You may cancel your order and receive a full refund if you contact us within the same timeframe above.

3. How to Cancel

Email us at [email protected] with your order number and cancellation request.
We will respond within 1–2 business days.

C. Refund Policy

We offer refunds in the following cases:

1. Damaged or Defective Items

  • You are eligible for a full refund or free replacement.

  • No return is required.

  • Submit a request with photo evidence within 30 days of delivery.

2. Lost or Undelivered Orders

  • After 45 days: Eligible for a 50% refund

  • After 60 days: Eligible for a full refund

3. Refund Exclusions (No Refunds for Customer Mistakes)

We do not offer refunds for:

  • Incorrect size, color, or design selection

  • Wrong shipping address provided

  • Minor color variations due to screen/device display

  • Shipping fees (non-refundable)

4. Refund Processing Time

  • Refunds are processed within 5–7 business days of approval

  • Additional 3–5 business days may be needed by your payment provider to complete the transfer

5. How to Request a Refund

Send an email to [email protected] including:

  • Your order number

  • Clear photo evidence (if applicable)

  • A short description of the issue

D. Exchanges & Replacements

1. Eligibility

  • We only replace items that are defective, damaged, or incorrect

  • Claims must be submitted within 30 days of delivery

2. How to Request a Replacement

Email us with your order number and photo evidence.
Once approved, we’ll send a free replacement—no return required.

3. Not Eligible for Exchanges

  • Wrong size/design/color ordered by customer

  • Change-of-mind requests

4. Processing Time

Replacements are processed within 3–5 business days of approval.

E. Shipping Costs for Replacements

  • Dristore covers all shipping costs for defective/damaged/incorrect items

  • In all other cases, customers are responsible for replacement shipping fees (if approved)

F. Lost or Stolen Packages

If your package is marked “Delivered” but not received:

  1. Wait 24 hours

  2. Check with neighbors or household members

  3. Contact the carrier for confirmation

  4. If still unresolved, contact [email protected] — we’ll assist in filing a claim

G. Transit Damage Claims

If your item arrives damaged due to shipping:

  • Contact us within 48 hours of delivery

  • Include photos of the product and outer packaging

  • Provide your order number

We will assess the issue and provide a refund or replacement. If the carrier is at fault, we will help you file a claim or handle it directly where possible.

H. Tracking Delays & Order Status

  • If your tracking number has not updated in 5+ business days, contact the carrier

  • If your item has been in transit for over 20 business days, contact [email protected] for assistance

I. Our Commitment

We strive to respond to refund, exchange, and cancellation requests within 1–2 business days.
During peak seasons, response times may be slightly longer, but we are committed to resolving every issue professionally and promptly.

J. Contact Information

For support or questions, reach out to us:

  • Email: [email protected]

  • Phone: +1 214-321-2214

  • Business Address: 411 W Platts Dr, Lyman, WY 82937, USA

  • Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (Local Time)